FAQ’s

Your Shopping Experience

Is VAT included in your prices?

We don’t charge VAT at the moment.

What are the delivery charges?

We offer free worldwide shipping.

How long will delivery take?

Packages are shipped by Royal Mail.

Estimated delivery times are as follows:

United Kingdom: Next day delivery including Saturdays if order is placed before midday (tracking available).

USA: 5 to 7 working days (no tracking available).

Europe: 3 to 5 working days (no tracking available).

Please note, these delivery times are guidelines only and are not guaranteed by Royal Mail.

Don’t see the estimated delivery time for your country? Please, get in touch using the contact form.

Do you ever run specials?

Yes!  Join our small circle of women with aspirations. We sometimes run specials and will announce online coupon codes there.

Is tracking available?

At the moment, tracking is available only to Swiss residents. If you do not live in Switzerland, we will of course let you know when your order is dispatched.

Can I return my order

Yes!

Our Return Policy

Please, kindly take note that each piece is handmade and variations in bead size, shape, color, and placement are to be expected

Fueling Your Dreams offers a 30-day return policy.

If you are not completely satisfied with your purchase, for any reason, we will offer you a full refund (minus shipping) within 30 days of purchase. Your piece must be in its original condition and packaging. You will be responsible for all return shipping fees.

Non-Refundable Items

You are not eligible for a refund if:

  • It was a sale item.
  • You wore it.
  • You broke it.
  • You damaged it or lost it.

After Your Return Is Received By Fueling Your Dreams

We will process your return within 10 business days of receipt and apply a credit to your original payment method. You’ll receive an email from us when this is complete. A credit will appear on your next statement, depending on the issuing bank and billing cycle. We do not refund shipping charges.

We strongly recommend that you retain your receipt from the Post Office until you have received credit for your return. Fueling Your Dreams will not be responsible for lost or damaged returned shipments.

Initiate Your Return

Please, use the contact form to initiate your return.

How can I share my wishlist?

Login to your account, click on the “Wishlist” tab, and use the icons in the bottom right-hand corner to share your wishlist.

Payment

Which payment methods are accepted?

We take Visa, Mastercard, American Express, Discover, and Paypal for payment.

Security

How secure is shopping in the Online Store? Is my data protected?

Yes. Our site is fully secure. We use the https protocol. Hyper Text Transfer Protocol Secure (HTTPS) is the secure version of HTTP, the protocol over which data is sent between your browser and the website that you are connected to. The ‘S’ at the end of HTTPS stands for ‘Secure’. It means all communications between your browser and the website are encrypted. HTTPS is often used to protect highly confidential online transactions like online banking and online shopping order forms.

Furthermore, during payment, the transaction will occur on the Paypal platform, which is one of the most secure payment platform in the world.

Read More About Security >>

Working with Us

I am a jewelry maker/designer. How do I get my products into your store?

Send your line sheets to Veronique at veronique[@]fuelingyourdreams.com. Thank you for your interest!

 

Have questions? Our customer services team is happy to help!
Use the contact form to send us a message.